Salesforce Managed Services

Ongoing support, continuous innovation.

Our Salesforce Managed Services offer scalable support models to meet evolving needs — from small businesses to large enterprises. With a mix of on-demand resources and dedicated teams, we act as your extended Salesforce team, ensuring performance, innovation, and peace of mind.

As your business grows, your Salesforce Org must evolve to keep pace. Traditionally, maintenance was handled by a single admin with basic development support. However, with the rapid expansion of Salesforce capabilities, managing and optimizing your org has become more complex. Hiring and maintaining a full in-house team can be costly and inefficient.

At Pragma, our Salesforce Managed Services provide a flexible, scalable, and cost-effective solution to support, enhance, and extend your Salesforce investment. We offer ongoing administration, development, and optimization, ensuring your platform continuously aligns with your business needs. Our expert team takes care of system updates, automation, integrations, and performance enhancements, allowing you to focus on strategic growth without the burden of hiring additional full-time staff.

With Pragma’s Managed Services, you get access to certified Salesforce experts, proactive system monitoring, and customized solutions—all designed to maximize efficiency, reduce costs, and drive long-term success.

Comprehensive Salesforce Managed Services

Planning for Salesforce Success

Building a Salesforce Org requires careful planning and alignment with business goals. At Pragma, we guide you from executive goal-setting workshops to business process reviews, creating a strategic roadmap that ensures scalability, efficiency, and long-term value.

Optimize & Maximize Your Salesforce Investment

Over time, technical debt, unused features, and missed opportunities can hinder your Salesforce Org's efficiency. At Pragma, we help you streamline, optimize, and integrate new functionality with existing systems, ensuring a harmonized, efficient, and high-performing Salesforce environment.

Salesforce Enhancements for Growth

As your business evolves, so should your Salesforce Org. At Pragma, we help you refine your backlog, streamline processes, and implement continuous improvements, ensuring your system adapts to changing needs. With ongoing enhancements, we provide greater efficiency, transparency, and long-term value for your organization.

Expert Support for Your Salesforce

Your Salesforce admin can’t do it all alone. At Pragma, our technical experts and industry specialists provide the support, expertise, and guidance needed to help your admin thrive. From complex integrations to advanced customizations, we ensure your Salesforce environment operates at its full potential.

Smooth & Flexible Lightning Migration

Migrating to Salesforce Lightning doesn’t have to be overwhelming. At Pragma, we tailor the transition to fit your needs—whether it’s a simple upgrade or a full business transformation. With our managed services, you stay in control, ensuring a seamless, efficient, and impactful migration at your own pace.

Integration Support & Updates

Stay ahead with real-time synchronization and seamless system connectivity. At Pragma, we provide integration monitoring, troubleshooting, and custom API solutions, ensuring your Salesforce ecosystem stays optimized, up-to-date, and running smoothly.

Data Management

Your Salesforce Org runs on data—and we ensure it's accurate, secure, and well-managed. At Pragma, we help with integration documentation, validation, MDM, storage reviews, and backup policies, keeping your data organized, compliant, and protected.

Salesforce Center of Excellence

Aligning IT strategy with business goals requires a structured approach. At Pragma, we help establish a Center of Excellence (COE) to streamline governance, optimize processes, and track performance using valuable KPIs, ensuring long-term success.

Proactive Quarterly Business

At Pragma, we believe in true partnership and accountability. Our Quarterly Business Reviews (QBRs) help you set goals, track KPIs, analyze market trends, and refine your Salesforce roadmap, ensuring continuous improvement and long-term success.

Streamlined Salesforce DevOps

Boost productivity and reduce overhead with Salesforce DevOps best practices. At Pragma, our DevOps maturity model helps your organization progress through crawl, walk, and run stages, ensuring efficient development, deployment, and optimization of your Salesforce environment.

Actionable Insights with Custom Analytics

Gain a comprehensive view of your business with custom-built reports and dashboards. At Pragma, we design analytics solutions tailored to your needs, ensuring you track the metrics that matter most—all at the click of a button.

Smarter Marketing Automation

Create personalized journeys for your prospects and clients with Salesforce Marketing Cloud and Pardot. At Pragma, our marketing automation experts help you streamline campaigns, nurture leads, and drive engagement for maximum impact.

Why choose Pragma

  1. Flexible support packages
  2. Issue resolution, enhancements & user support
  3. Proactive platform health checks
  4. Long-term roadmap and governance